Privacy Policy

If you have any questions after reading this policy, would like more details, or wish to file a complaint, please contact us through our contact form.

Collection of Personal Data

This Privacy Policy describes how we collect, use, and share your personal data when you visit our website or make a purchase. “Personal data” means any information about an identifiable individual.

I – Device Information

Purpose: To load our website properly, run analytics, and optimise your browsing experience.
Source: Collected automatically when you visit our website using cookies, log files, web beacons, tags, or pixels.
Disclosure: May be shared with our service provider Shopify.
Data collected: Browser type, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the site.

II – Order Information

Purpose: To process your purchase, deliver products, handle payments, arrange shipping, issue invoices, communicate with you, prevent fraud, and — where permitted — offer marketing in line with your preferences.
Source: Provided directly by you.
Disclosure: May be shared with Shopify or other partners to fulfil your order.
Data collected: Name, billing and shipping address, payment details (incl. card info), email address, phone number.

III – Customer Service Information

Purpose: To provide customer support.
Source: Provided directly by you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe your child has shared data with us, please contact us to request deletion.

Sharing of Personal Data

We share personal data with service providers to help deliver our services and comply with contracts. For example, Shopify hosts our online store (see their Privacy Policy).
We may also disclose data where required by law or to protect our rights.

Marketing & Advertising

We use personal data for targeted advertising and marketing, for example:

  • Google Analytics to analyse site usage.

  • Shopify Audiences and similar tools to deliver relevant ads.

  • Advertising partners via cookies or similar technologies (with your consent).

You can opt out via:

Use of Personal Data

We use your information to:

  • Provide products and services.

  • Process payments and deliveries.

  • Communicate about orders.

  • Share news, offers, and product updates.

Legal Basis (UK GDPR / EU GDPR)

If you are located in the UK or EEA, we process your data on the basis of:

  • Your consent.

  • Contract fulfilment.

  • Legal obligations.

  • Legitimate interests that do not override your rights.

Retention

We retain order data for administrative and legal purposes, unless you request deletion.
We may also use SMS or email marketing to notify you of orders (e.g. cart reminders) or promotions, subject to your consent.

Cookies

A cookie is a small file placed on your device. We use functional, performance, advertising, and social media cookies to improve your shopping experience.

Do Not Track

There is no industry standard for Do Not Track signals, so our practices do not change if we receive such a request.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Complaints

If you wish to file a complaint, please contact us at support@zerolya.com or by post at the address below:

Zerolya
d´Hondecoeterstraat 70
8932 DT Leeuwarden
The Netherlands

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.