FAQ

Frequently Asked Questions

What is your return policy?
We offer easy returns within 14 days of purchase. For more information, please visit our Returns page.

How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link to follow your delivery in real time.

Can I cancel or change my order?
Please contact us as soon as possible. We’ll do our best to accommodate your request before your order is shipped.

Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

What are the shipping costs?
We offer complimentary shipping within the UK. For international orders, please see our Shipping Policy.

What are your customer service hours?
Monday – Friday: 9:00 – 18:00 (UK time). We aim to respond within 24–48 hours.

How can I reach customer service?
Through our contact form. Click here.